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Return Policy

Effective August 1, 2016

General or defective returns are accepted for items purchased from Buildersandthings.com.ng. We accept general returns up to 10 days after receipt and defective returns up to 15 days. There’s no minimum value on returns. Store credit may apply because we do not refund cash

Restocking fees are not charged in most cases. Exceptions may include general returns for flooring and tile products, and any orders that receive customer negotiated discounts.

Clearance/Liquidation/Closeout items and all appliances may only be returned if found to be defective or damaged upon delivery.

Sand, concrete, stones, block and bricks are not eligible for returns

Qualifications for a general return:

  • Return requested within 10 days of delivery
  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must not have been installed
  • Must be in the original manufacturer’s box and packaging
  • May not have any writing on the original packaging
  • May not be missing pieces
  • Must not be a clearance/liquidation/closeout item

 

Qualifications for a defective return:

  • Return must be requested within 15 days of delivery
  • Item has a defect that hinders its usability for the purpose for which it was designed and manufactured

Buildersandthings.com.ng is not responsible for any labor costs related to handling, installing, or uninstalling items purchased.

Items that have had gasoline in them are NOT returnable due to shipping restrictions of hazardous materials. Items that are special ordered may not be returnable. If an item is defective or damaged, we will issue credit in full, provide replacement parts, or send you an exact replacement. If any part of this return policy is unclear, or if you have additional questions, please contact the appropriate below.

Order Cancellation Requests

Cancellation requests must be processed by a customer service team member. Please contact the appropriate customer service team listed below. Speaking with a team member allows us to review and process your request as fast as possible. An order can only be cancelled if it has not shipped. Once the order is en route, it then becomes a return and must follow our return policy listed above.

Customer Support Teams

Customerservice@buildersandthings.com.ng

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